MMO IME Process
When a client files an independent medical exam referral via phone, our website, fax or email, the case is entered into the Medical Management Online system and assigned to the scheduling department. A preferred method for the delivery of the medical records is established (via direct upload to the website, email, snail mail, or pick up).
Input from our customer is taken into account as we determine the the appropriate physician specialty (or specialties) and preferred examination location. Then, MMO will attempt to contact the patient or patient’s attorney to schedule the examination on a day and time that is preferable to the patient. Three attempts at contact will be made over three consecutive days before the IME is scheduled without the patient’s input. The date and time of all calls are logged on the website for our customer to see.
Once the IME is scheduled, a letter is sent to the patient or their attorney, with a copy to the referring entity. The letter is also uploaded to the website case file, along with the assigned physician’s credentials and CV.
Upon receipt of the medical records, a brief chronology of the case is developed. The summary and records are forwarded to the examiner(s) and uploaded to the website file.
Prior to the cancellation deadline, a reminder call is placed to the patient or the patient’s attorney.
On the date of the IME, a call is made to confirm whether or not the patient attended the examination. This information is promptly posted to the website. In the case of non-attendance, the requesting entity is so advised.
The physician(s), dictate their report, either internally, to a phone-based dictation service, or via a transcription service. The report is then sent to the MMO quality assurance department to check grammar, spelling, and punctuation, and to confirm that the questions posed have been answered completely. The report is forwarded to the physician(s) for a final review, editing and signature.
Upon receipt of the approved report, it is delivered to the requesting entity and posted on the website for their secure access.
An invoice is generated and forwarded to the requesting entity, and posted to the file on the website.
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"In my opinion, MMO has been one of the few vendors that not only exhibits professionalism, efficiency, and consistent communication, but also does this on a routine basis which ensures an easy IME process for both me as a PIP adjuster and my insureds."
- Insurance Claims Adjuster